If you choose to cancel your subscription or membership, we understand that you may have concerns about your accumulated rewards. Rest assured that we have a fair and transparent policy in place to address this situation. When you cancel your subscription or membership, any unused or unredeemed rewards will be subject to our program's terms and conditions. In some cases, you may have a grace period within which you can still access and redeem your rewards after cancellation. However, please note that once the grace period expires, any remaining rewards may no longer be available for redemption. We recommend reviewing the specific terms and conditions of our rewards program or contacting our customer support team for further information regarding the cancellation process and the status of your rewards. Our goal is to ensure a positive and rewarding experience for our customers, and we are committed to providing clarity and support throughout your journey with us." Feel free to customize the response based on your specific rewards program and the policies you have in place for cancellations and the treatment of rewards.

Currently, you can conveniently access your rewards balance and explore redemption options through our mobile application. After logging in to your account, you will be directed to the home page where you can view a list of the stores you have subscribed to and get an overview of your progress. On the home page, you'll find details such as your rewards balance and the number of visits or points accumulated for each store. This gives you a quick snapshot of your progress towards earning rewards. If you want more information, simply select a specific store subscription. By opening the store subscription, you can delve deeper into the details. You'll have access to your visits history, allowing you to track your visits and see how close you are to reaching specific milestones or rewards. Additionally, you'll find the ability to redeem your accumulated rewards or points for exciting offers or discounts. We have designed our mobile application to provide a seamless and user-friendly experience, making it easy for you to stay updated on your rewards balance and explore the available redemption options. We believe in rewarding our loyal customers, and our platform allows you to make the most of your membership. If you have any further questions or need assistance navigating the app or understanding your rewards, our dedicated customer support team is here to help. Simply reach out to us, and we'll be delighted to assist you. We hope you enjoy tracking your rewards progress and redeeming the benefits that come with being a valued member of our program!

If you forget to scan or provide your rewards account during a transaction, the points or visits associated with that transaction may not be recorded or credited to your account. We understand that oversights can happen, and we strive to provide the best customer experience. To ensure that your visits and points are properly tracked, we highly recommend using our mobile application to scan and register your visits. Alternatively, you can inform the store employee to record and save your visits/points manually. By taking these steps, you can ensure that you receive the full benefits and rewards associated with your transactions. We appreciate your understanding and cooperation in utilizing our rewards program effectively. If you have any further questions or require assistance, please don't hesitate to reach out to our dedicated customer support team. We are here to help you make the most of our rewards program and ensure a rewarding experience with us.

To track your rewards and stay updated on your progress, you can conveniently access the information through our mobile application. Once you log in to your account on the mobile app, you will find a homepage that displays a list of the stores you are subscribed to along with an overview of your progress. This overview provides insights into your rewards journey, showing your current status and any milestones achieved. If you want more detailed information, you can open each subscription and explore the details. This includes your visit history, allowing you to track the number of visits or purchases you have made. Additionally, you will have the ability to redeem your accumulated rewards based on your eligibility and the available options. Please note that the mobile application provides a user-friendly interface to track and manage your rewards effectively. If you have any further questions or encounter any issues, our customer support team is always ready to assist you.

If you encounter any issues or have questions related to our rewards program, we encourage you to reach out to our customer support team. They are available to assist you and provide guidance. You can contact our support team through phone or email. We are here to ensure you have a seamless experience with our rewards program.

All users having Sharaftona application can request the redeem of their earned points easily and with the tap of a button, according to the places and stores participating in the application, as the redeem request is confirmed by the employee in the places and stores.

By default, all of the points you earn from different places have no expiry, but the store owners can change this behavior at any time.

Different stores have different ways of rewarding customers. Here are some common methods: Completion-based rewards: Some stores require you to make a certain number of visits or purchases to earn a reward. Points-based rewards: Many stores have a points system where you earn points for every transaction. These points can be redeemed as money to deduct from your total bill amount. Point-based item rewards: In some cases, stores offer rewards once you reach a certain number of points. You can choose from a list of items as your reward.