Last updated: 15/02/2026
The Website and Platform are operated by: ONCE IT solutions Dubai Silicon Oasis, Dubai, United Arab Emirates Email: support@sharaftona.com For merchants using the Platform, Sharaftona acts as a Data Controller. For end customers (loyalty members) of merchants, Sharaftona acts as a Data Processor on behalf of the merchant.
A. Information You Provide Directly We collect personal information when you: • Create an account • Register as a merchant • Use interactive features • Contact support • Subscribe to communications This may include: Merchants (B2B users): • Full name • Email address • Phone number • Company name • Billing information Loyalty Members (end users): • Name • Email address • Phone number • Date of birth • Loyalty points and reward activity We do not intentionally collect sensitive personal data. B. Payments Payments are processed by third-party providers including: • Stripe • Network International (network.ae) Sharaftona does not store or process credit card data. All payment data is handled directly by the payment providers in accordance with their own privacy policies. C. Information Collected Automatically When you use our Services, we automatically collect: • IP address • Browser type and version • Device information • Pages visited • Access times • Referring URLs This data is collected through log files, cookies, and similar tracking technologies.
We use cookies and similar technologies to: • Enable platform functionality • Analyze usage • Improve user experience • Support marketing activities You can manage cookies via your browser settings. Full details are available in our separate Cookie Policy.
We may receive information from: • Analytics providers • Authentication providers (e.g. Google, Apple – when enabled) • Marketing platforms This information is combined with data we already hold.
We use personal data to: • Provide and operate the Platform • Create and manage user accounts • Process payments and invoices • Send service and support messages • Deliver newsletters and product updates • Improve platform performance • Analyze usage trends • Detect fraud and security issues • Comply with legal obligations.
We may send you: • Product updates • Service announcements • Newsletters • Promotional emails You can opt out at any time using the unsubscribe link or by contacting support@sharaftona.com.
We may share data with: • Cloud hosting providers (AWS, EU servers) • Payment processors • Email and CRM tools • Analytics providers We only share data where necessary and under contractual confidentiality obligations. We may also disclose data: • If required by law • To enforce our legal rights • In case of merger or acquisition We may share aggregated or anonymized data that cannot identify individuals.
Merchants (B2B) Sharaftona is the Data Controller for merchant account data. Loyalty Members (B2C) Sharaftona acts as a Data Processor on behalf of merchants. If you are a loyalty member, all requests regarding your data must be directed to the merchant you are registered with.
We process personal data under the following lawful bases: • Consent – for marketing communications • Contract – to provide the Services • Legal obligation – for compliance • Legitimate interest – to improve and secure the platform
Sharaftona is based in the UAE, but our servers are located in the European Union. Your data may be transferred internationally and processed in the EU. We rely on appropriate safeguards in accordance with GDPR.
We retain personal data: • For the duration of your account • As required for legal and accounting purposes • As necessary to resolve disputes When no longer needed, data is securely deleted or anonymized.
We implement appropriate technical and organizational security measures including: • Encrypted connections (HTTPS) • Access control • Cloud infrastructure security • Regular monitoring However, no system is 100% secure.
If you are in the EU, you have the right to: • Access your data • Rectify incorrect data • Erase your data • Restrict processing • Object to processing • Withdraw consent • Data portability To exercise your rights, contact: support@sharaftona.com If your data is processed on behalf of a merchant, we will forward your request to the merchant.
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
Our Services are not intended for children under 16. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
This Privacy Policy is governed by the laws of the United Arab Emirates (Dubai).
For any questions about this Privacy Policy or your data: ONCE IT solutions Email: support@sharaftona.com Website: https://sharaftona.com
If you have any questions about this Privacy Policy, please contact us.